Refund policy

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once you receive your order, please check that the order is correct.
Please try garments on over your own underwear for hygiene reasons, just in case you need to return the items. PLEASE DO NOT SHINE THE LATEX UNTIL YOU HAVE DECIDED TO KEEP IT as we do not accept returns on items that have been polished.
To be eligible for a return, your item must be unused and in the same condition that you received it, in an unwashed and unpolished state. It must also be in the original packaging.
If you need to return an item, you may choose to exchange goods or to have your payment refunded. To complete your return, we require a receipt or proof of purchase, so please include a copy of your invoice, along with a note stating if you require an exchange or refund.
Items in the UK must be returned by recorded post, as we cannot accept responsibility for items that get lost on their way back to us.
If you are returning goods from outside the UK, please mark clearly on the customs declaration that the items are being returned to the manufacturer, so that customs charges are not incurred.
We recommend using a tracked or insured shipping method
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once your return is received it will be inspected. 

If you require an exchange, we will be in touch once your replacement items are complete and send an invoice for shipping.

If a refund is requested, we will  notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your item(s), you should mail to: Cathouse Clothing, Cathouse Clothing, unit 17 Victoria springs, Wakefield Road, Liversedge, WF15 6BU, United Kingdom

Non-returnable items:
Gift cards

Please be careful when trying on latex rubber items - we cannot accept responsibility for latex clothing which has been torn or snagged on jewellery or fingernails etc. - Latex is a very delicate material and we do not accept returns on torn rubber clothing. Please follow the guidelines on looking after your clothing correctly.