Products on the site are organised into departments (like they would be in a high street shop). You can select departments by using the menu bar on the left. The main departments are Female, Male, Accessories, and Toys & Equipment although there are many other departments (e.g. Rubber Items, Catsuits, PVC Items, Collars, Outsize, etc.) so that you can be really specific about the kind of products you wish to browse. You can also search for a specific product by typing something into the search box on the left of the screen - e.g.:
Browsing departments, or searching for products, takes you to a page showing you all the products in that category - if there are a lot then 12 products will be shown per page and you can click on 'Next' to view more. Clicking on the small photograph will take you to a more detailed description of the product where you will be able to buy it if you so wish.
The web site has a feature called a 'basket' (well in our case we've called it a Cat Basket) - it's like putting lots of items into a basket in a real shop and then taking it to the checkout till. Once you have found something you want to buy, select the size and fabric/colour (if appropriate) you require, and then click on the Add to Cat Basket button for that product - you will see the items appear in your basket at the top of the page. You can carry on browsing products, adding as many products as you like to the 'basket', and it will remember everything you selected. When you are ready to buy the items you put in your basket click on "Checkout" and follow the on screen prompts.
These are the payments methods we accept (all powered by WorldPay to ensure your transaction is completely secure):
Our ordering system uses an internet technology called SSL (secure socket layer) - this means you are safe to enter you personal details (such as address and credit card) without fear of anyone but Cathouse being able to see them. When you reach the page where your credit card and address details are requested, an icon will be displayed at the bottom of your browser (a padlock if you are using Internet Explorer) to prove that a secure connection to our server has been made. This means that the information transmitted from your browser to us is encrypted and cannot be intercepted by anyone else.
We realise that purchasing from a site selling fetish related products should be a private affair and we take great care to keep your personal information very private. Cathouse NEVER sells or passes your details onto any third party (and we're not very keen on web sites that do!) so if you give us your email address we will only use it to contact you about your order (e.g. when it's ready). We are also registered with the Data Protection Act.
You can also order by telephoning us on the number below. Please remember to have ready your address details, Credit/debit card details, the order number & description of the items you are wanting to order and any relevant sizes or colours.
Customers within the UK can also pay by postal order. Please make it payable to 'Cathouse Clothing'. Send it, your details, and the details of the items to be ordered - sizes, colours, product codes, product names etc.) to Cathouse, Unit 17, Victoria Spring Business Park, Wakefield Road, Liversedge, West Yorkshire WF15 6BU. We no longer accept cheques
When ordering from outside the EU, Import Duties are not included and are the customers responsibility.
Please note that UK sizes are different to US sizes so please check this chart for your correct size
Although we carry some stock in our shop, the majority of our clothing is specially made to order for you as we have a wide range of styles, colours & sizes available - we couldn't possibly carry every style, in every colour, in every size. Most orders are sent out within 14 working days, but please allow 28 days for dispatch. If you need something more urgently, please contact us.
Orders within the UK are usually sent by first class recorded mail, which means that the parcel needs to be signed for. If you're not in when the postman calls, he will leave you a card giving details of re-delivery or the address of your local collection office. Orders outside the UK are usually sent out via Royal Mail's Standard Airmail or International recorded service, depending on the weight and value of the parcel. All orders are sent out under plain cover. Our return address will be on the back of the parcel, but it will not say 'Cathouse'.
You have the right to cancel your order within seven days of your contract with us, or seven days of receipt of the goods (whichever is the longer).
Once you receive your order, please check that the order is correct. Please try garments on over your own underwear for hygiene reasons, just in case you need to return the items.
If you need to return an item, you may choose to exchange goods or to have your payment refunded.
Returns should be carefully repacked and returned to us within 7 days in an UNWORN and UNWASHED/UNPOLISHED condition. Return to Cathouse Clothing, Unit 17 Victoria Spring Business Park, Wakefield Road, Liversedge, West Yorkshire WF15 6BU, UK
Items may be returned for exchange, but postage costs may be charged.
Items in the UK must be returned by recorded post, as we cannot accept responsibility for items that get lost on their way back to us.
If you are returning goods from outside the EU, please mark clearly on the customs declaration that the items are being returned to the manufacturer, so that customs charges are not incurred.
We regret that postage charges cannot be refunded.
Please be careful when trying on latex rubber items - we cannot accept responsibility for rubber clothing which has been torn or snagged on jewellery or fingernails etc. - Rubber is a very delicate material and we do not accept returns on torn rubber clothing. Please follow the guidelines on looking after your clothing correctly.
Cathouse cannot accept liability for any accident, injury or death resulting in the misuse of any of our products.